Papee Plus

The company "Papee srls", to encourage the customer to purchase, automatically discounts the shipping cost at the final shopping cart. Therefore the customer will purchase the shipping service from the transport company responsible for the destination area, but the cost of this service will be discounted directly when the order is concluded. So shipping will always be FREE.
Obviously, BY REFUSING "Papee Plus" insurance, the customer will not be covered for any damage, theft or loss and will have to interface directly with the carrier responsible for delivering the goods. Papee srls assumes no responsibility for any such problems that may arise from the moment the order is entrusted to the shipping carrier.

Art. Consumer Code: "in the event that the buyer directly chooses the carrier for the shipment, in fact, the risk of loss or damage is transferred to the consumer when the goods are delivered to the shipper and, therefore, will be who should be contacted in case of problems."

The optional insurance, which can be purchased in the cart when completing the order, is not mandatory but STRONGLY recommended. The cost of this service is equal to 10% of the entire order amount (e.g. the total order is €100, insurance will cost €10). This additional cost will allow the Papee srls company to act as an intermediary, in the event of problems relating to theft or damage or loss during shipping, between the end customer and the carrier responsible for the shipment. Therefore it is an auxiliary service for the customer, who perhaps in lack of experience or time, wants to delegate the resolution of a possible problem to the Papee srls company.

If the customer has accepted Papee Plus insurance, the order is fully covered from any problems relating to delivery. Upon delivery, if the product is damaged, you will need to follow this procedure in chronological order:

1. Accept delivery, from the carrier, ONLY AND ONLY WITH SIGNED CONTROL RESERVE .
2. Promptly send communication to our support department, via the communication channels present on the platform, so as to be able to proceed with opening the case and be able to download the self-certifying form to fill out.
3. Document, with high resolution photos, the damage (evident and real, i.e. which has altered its internal integrity) suffered by the package.
4. Complete, in all its forms, the self-certification in PDF format, which will be provided at the first support contact referred to in point 1, attaching a copy of the identity document of the reporting purchaser.
5. Send communication via PEC to the address: papeesrls@pec.it - ​​specifying in the subject and body, the order number and the carrier who actually delivered the package. Furthermore, attach to this PEC communication: the self-certification with a copy of an identity document, photographic documentation of the damage suffered and a copy of the delivery document with reserve of control, signed by the carrier.

All steps are PREPARATORY AND NECESSARY for the case resolution process. In the absence of one of them, the procedure remains suspended, pending missing documentation.

NB EVERYTHING EXPRESSLY STATED HERE IS NOT VALID IN THE ABSENCE OF PAPEE PLUS INSURANCE.

If the customer has accepted Papee Plus insurance, the order is fully covered from any problems relating to delivery. Upon delivery, if the product is found to be totally missing (total theft) or partially missing (partial theft), you will need to follow this procedure in chronological order:

1. Accept delivery, from the carrier, ONLY AND ONLY WITH SIGNED TAMPERING RESERVE .
2. Promptly send communication to our support department, via the communication channels present on the platform, so as to be able to proceed with opening the case and be able to download the self-certifying form to fill out.
3. Document, with high resolution photos, the tampering (evident or presumed, i.e. which has altered the integrity of the packaging) suffered by the package.
4. Complete, in all its forms, the self-certification in PDF format, which will be provided at the first support contact referred to in point 1, attaching a copy of the identity document of the reporting purchaser.
5. In line with the indications of AGICOM Altroconsumo, in the event of tampering with theft of the goods inside, the copy of the signed POD with specific tampering reserve must be presented at the time of delivery ("tampered package") and the copy of the complaint filed with the competent authorities - Police or Carabinieri. It is always necessary for the complaint to be made by the recipient since, in the event of untruthful declarations (for example, with the aim of obtaining a refund from the seller) all responsibility would fall on that person. The report must include the complete data of the orderer and the recipient, the carrier responsible for delivering the goods, the order identification number and the courier's tracking identification number.
6. Send communication via PEC to the address: papeesrls@pec.it - ​​specifying in the subject and body, the order number and the carrier who actually delivered the package. Furthermore, attach to this PEC communication: the self-certification with a copy of an identity document, photographic documentation of tampering with the package, a copy of the delivery document with tampering reserve, signed by the carrier, and finally a copy of the report reporting to the Authorities.

All steps are PREPARATORY AND NECESSARY for the case resolution process. In the absence of one of them, the procedure remains suspended, pending missing documentation.

NB EVERYTHING EXPRESSLY STATED HERE IS NOT VALID IN THE ABSENCE OF PAPEE PLUS INSURANCE.

If the customer has accepted Papee Plus insurance, the order is fully covered from any problems relating to delivery. If the customer has not received the product and the shipment tracking is interrupted or suspended (therefore never delivered), you will need to follow this procedure in chronological order:

1. Send communication to our support department, via the communication channels present on the platform, starting from the 10th (tenth) working day following the last day of presumed delivery. So as to be able to proceed with opening the case and be able to download the self-certifying form to fill out.
2. Complete, in all its forms, the self-certification in PDF format, which will be provided at the first support contact referred to in point 1, attaching a copy of the identity document of the reporting purchaser.
6. Send communication via PEC to the address: papeesrls@pec.it - ​​specifying in the subject and body, the order number and the shipment tracking identification code. Furthermore, attach to this PEC communication: the self-certification with a copy of an identity document.

All steps are PREPARATORY AND NECESSARY for the case resolution process. In the absence of one of them, the procedure remains suspended, pending missing documentation.

NB EVERYTHING EXPRESSLY STATED HERE IS NOT VALID IN THE ABSENCE OF PAPEE PLUS INSURANCE.